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Terms & Conditions

KREBSBACH ARMS, LLC

TERMS AND CONDITIONS

Effective Date: 9/28/2026
Website: https://www.krebsbacharms.com
Contact: [email protected]

1. About These Terms

These Terms and Conditions govern use of www.krebsbacharms.com and purchases from Krebsbach Arms, LLC, a Texas business (“Krebsbach Arms,” “we,” “us,” or “our”).

Please review them before placing an order. By using our website or placing an order, you agree to these terms to the extent permitted by applicable law.

Questions about orders, returns, cancellations, or these terms must be directed to [email protected]. Include your order number when contacting us about a purchase.

2. Eligibility and Product Restrictions

Customers must meet the age, identification, licensing, and other eligibility requirements applicable to the products purchased and their destination.

You agree to:

  • Provide accurate information.
  • Not purchase products for unlawful purposes.
  • Not purchase products for a person prohibited from receiving them.

We offer shipping within all 50 United States, subject to product-specific restrictions and applicable federal, state, and local law.

  • We do not sell or ship internationally.
  • Availability of shipping to a state does not mean every product may be shipped to every address in that state.

Before ordering, confirm that the products may lawfully be purchased, received, and possessed at their destination.

We may decline or cancel transactions that cannot lawfully be completed. Customer acknowledgments do not eliminate our own compliance obligations.

Suppressors and other National Firearms Act items require applicable approvals and transfer procedures before delivery or transfer. An order or payment does not authorize possession before those requirements are satisfied.

3. Product Information, Pricing, and Availability

We make reasonable efforts to provide accurate:

  • Product descriptions.
  • Photographs.
  • Prices.
  • Availability information.

Photographs may be representative. The product description identifies the item and included accessories. Used products are identified as used and may show the condition described in the listing.

Inventory and product information can change, and errors may occur.

An order confirmation acknowledges receipt of your order and does not guarantee availability.

If a material pricing or description error affects your order:

  • We will contact you before proceeding.
  • We will not charge an increased price without your agreement.
  • We will not substitute a materially different product without your agreement.
  • If we cancel because of our error, we will provide a full refund without cancellation or processing fees.

If an inventory error prevents fulfillment, you may choose:

  • Priority fulfillment when inventory becomes available, or
  • Cancellation for a full refund without fees.

Restock timing is not guaranteed. Any agreement to wait is subject to the delay notices, consent requirements, and refund rights described below.

4. Fulfillment and Shipping

Orders may ship from:

  • Krebsbach Arms inventory, or
  • Third-party fulfillment locations.

Items in the same order may arrive separately and may ship to different authorized destinations, such as a receiving firearms dealer and the customer’s address.

Krebsbach Arms remains your contact for order support regardless of the shipping location.

Shipping is charged at a flat rate disclosed before payment.

[INSERT FLAT RATE AND ANY PER-ORDER, PER-SHIPMENT, OR PRODUCT EXCEPTIONS BEFORE PUBLICATION.]

Any stated processing estimate is separate from carrier transit time.

Fulfillment and transfer may depend on required documentation and approvals.

If we cannot ship within the promised period, or the applicable legal period when no shipping time is stated, we will provide any required delay notice and offer the choice of:

  • Consenting to the delay, or
  • Canceling unshipped merchandise for a full, prompt refund.

These rights override ordinary cancellation restrictions and fees.

We will not treat an inventory wait as permission to hold payment indefinitely.

Customers are responsible for providing an accurate delivery address and verifying that the recipient can accept the shipment.

Contact us immediately about an address error. Changes may not be possible after fulfillment begins and must comply with applicable transfer requirements.

5. Firearm Shipments and Receiving Dealers

Firearms requiring dealer transfer must be shipped to an eligible receiving Federal Firearms License holder (FFL).

The customer must:

  • Arrange the transfer.
  • Confirm that the receiving dealer accepts the products ordered.

Within seven days of purchase, the customer or receiving FFL must email a valid FFL copy to [email protected] with the order number.

We may request additional information needed to verify or complete the transaction.

If the FFL is not provided within seven days, we reserve the right to cancel the affected order and deduct the applicable fees described in Section 8, where permitted.

We may instead continue attempting to obtain the required documentation. An extension is not guaranteed and does not waive applicable shipping-delay or refund rights.

The following are not included unless expressly stated:

  • Receiving-dealer transfer charges.
  • Background-check charges.
  • Storage charges.
  • Other third-party charges.

The customer is responsible for applicable additional costs arising from:

  • Failed background checks.
  • Unclaimed orders.
  • Refused transfers.

This does not apply where the receiving FFL accepts responsibility or the issue results from our error.

These terms do not bind a receiving FFL to pay charges without its agreement.

Inspect Firearms Before Transfer

Inspect firearms at the receiving dealer before completing the transfer.

If an item is incorrect or appears damaged:

  • Leave it with the dealer.
  • Contact Krebsbach Arms for instructions.

Firearms already transferred to the customer are not eligible for ordinary returns.

6. Incorrect, Damaged, or Lost Shipments

Inspect deliveries promptly.

If we shipped the wrong item or an item was damaged in transit:

  • Contact [email protected].
  • Include your order number.
  • Describe the issue.
  • Retain the packaging.
  • Provide photographs when available.

For verified incorrect-item or transit-damage claims:

  • We cover authorized return shipping.
  • We cover related return fees.
  • No restocking fee applies.
  • No credit-card processing deduction applies.
  • We will arrange a replacement or full refund as appropriate.

Ordinary return exclusions do not eliminate remedies for:

  • Our shipping errors.
  • Transit damage.
  • Rights required by law.

Regulated products must follow lawful return or transfer procedures.

Lost Packages

Lost packages will be replaced, and we will process applicable insurance claims.

Contact us so we can investigate with the carrier.

If replacement inventory is unavailable, we will offer:

  • A full refund, or
  • An agreed wait for replacement stock.

Any legally required remedy will not be conditioned on an insurer first paying our claim.

7. Returns and Return Authorization

Return requests for eligible new items must be submitted within seven days after delivery.

For shipments delivered to a receiving FFL, delivery means delivery to that dealer.

Before sending anything back:

  • Contact [email protected].
  • Request a Return Merchandise Authorization (RMA).
  • Follow the shipping instructions provided.

Eligible items must remain:

  • Unused.
  • In the condition received.
  • In their original packaging.
  • Complete with included accessories.

The return location may differ from the original shipping location.

Third-Party Fulfillment Returns

Returns involving products shipped from a third-party fulfillment provider may require additional:

  • Processing.
  • Documentation.
  • Routing instructions.

Customers must not return merchandise directly to a distributor, manufacturer, or fulfillment provider unless instructed to do so by Krebsbach Arms.

Items Not Eligible for Ordinary Returns

The following are not eligible for ordinary returns:

  • Ammunition.
  • Suppressors and other NFA items.
  • Firearms already transferred to the customer.
  • Products sold as used.
  • New products that the customer has used.
  • Optics, sights, mounts, or similar accessories after installation has been attempted.

Products sold as used remain excluded even if the customer has not used them after delivery.

These exclusions are subject to Section 6 and applicable law.

Customers pay return shipping and related return costs unless:

  • We shipped the wrong item, or
  • The item was damaged in transit.

Approval of an RMA permits inspection and does not guarantee acceptance of an item that does not meet the return conditions.

8. Restocking Fees and Refunds

Eligible ordinary returns and customer-requested cancellations are subject to:

  • 15% restocking fee.
  • 3% credit-card processing deduction for credit-card purchases.

For credit-card purchases, the combined deduction is 18%, to the extent permitted by applicable law and payment-provider requirements.

Both percentages are calculated on the merchandise price of the items being returned or canceled. One percentage is not applied after the other.

The additional 3% does not apply to payments that were not made by credit card.

No Deduction Applies To

No deduction applies to:

  • Approved wrong-item claims.
  • Approved transit-damage claims.
  • Cancellations caused by our inventory errors.
  • Other cases in which a full refund is required by these terms or applicable law.

Refund Options

For an approved ordinary return, the customer may choose:

  • A refund to the original payment method, or
  • Store credit.

Refunds are processed within 30 days after the returned product has been received and inspected.

We will inspect returns promptly. Payment-provider posting times may vary.

The 30-day ordinary-return processing period does not extend any shorter legally required refund deadline.

Cancellations of unshipped merchandise do not require receipt or inspection of a returned product.

When a monetary refund is legally required, store credit will not be substituted without the customer’s valid agreement.

9. Cancellations and Order Changes

Email [email protected] with your order number to request a cancellation.

Ordinary cancellations are available only before fulfillment begins.

Fulfillment begins when the order enters:

  • Picking.
  • Packing.
  • Shipment processing.

This may occur at Krebsbach Arms or a fulfillment partner’s location and may begin before tracking is issued.

A cancellation request is not confirmation that an order has been canceled.

We will confirm whether cancellation is possible.

The fees described in Section 8 apply to eligible ordinary cancellations.

Once fulfillment begins, eligible items must follow the return process instead.

These restrictions do not override:

  • Fee-free inventory-error cancellations.
  • Required shipping-delay cancellation rights.
  • Other rights required by law.

Order changes are subject to availability and whether fulfillment has begun. Contact us promptly to request a change.

10. Manufacturer Warranties

Manufacturer warranty claims are handled by the manufacturer under its warranty terms.

Customers should contact the manufacturer regarding:

  • Defects.
  • Repairs.
  • Warranty eligibility.
  • Claim procedures.

Warranty coverage is not guaranteed for every product, including used products.

If a customer or manufacturer requests assistance, Krebsbach Arms will help coordinate communication or provide available order information.

This assistance:

  • Does not create an additional Krebsbach Arms warranty.
  • Does not expand the manufacturer’s warranty coverage.

Warranty decisions and performance remain the manufacturer’s responsibility, subject to applicable law.

This warranty process does not replace our responsibility for incorrect shipments or transit damage.

Nothing here excludes a warranty or remedy that cannot lawfully be excluded.

11. Website Use, Content, and Privacy

Use the website only for lawful purposes.

You may not:

  • Attempt unauthorized access.
  • Interfere with website operation.
  • Introduce malicious software.
  • Impersonate another person.
  • Submit false order or account information.

If you create an account:

  • Protect your account credentials.
  • Notify us of suspected unauthorized use.

Website materials belong to Krebsbach Arms or their respective owners and licensors.

You may use the website to review products and place orders.

Commercial copying, republication, or use of protected:

  • Images.
  • Text.
  • Trademarks.

requires appropriate authorization.

Third-party trademarks identify their respective products or owners and do not imply endorsement.

Information necessary to process and fulfill orders may be shared with:

  • Payment providers.
  • Fulfillment providers.
  • Carriers.
  • Receiving dealers.
  • Other service providers involved in the transaction.

Personal-information practices are described in our separate Privacy Policy.

Third-party links and services may have their own terms.

12. Disclaimers and Limitation of Liability

We make reasonable efforts to maintain the website but do not guarantee:

  • Uninterrupted access.
  • Error-free content.

To the extent permitted by law, the website is provided as available, without additional warranties concerning its availability or operation.

To the extent permitted by applicable law, Krebsbach Arms is not liable for indirect, incidental, special, or consequential damages arising from website use or purchases.

This limitation does not:

  • Exclude liability that cannot lawfully be limited.
  • Excuse our express obligations under these terms.
  • Restrict nonwaivable consumer rights.

Manufacturer warranties and legally required remedies remain subject to their applicable terms and law.

13. Governing Law and General Terms

Texas law governs these terms to the extent permitted by applicable law, without depriving customers of mandatory protections that apply to their transactions.

Nothing in these terms waives nonwaivable rights to:

  • Dispute payment charges.
  • Seek remedies available by law.

If a provision is unenforceable, the remaining provisions continue to apply to the extent permitted by law.

A failure to enforce a provision on one occasion does not automatically waive it for later transactions.

We may update these terms by posting a revised version and effective date.

Changes apply prospectively and do not retroactively remove rights associated with an existing order.

For questions, contact:
Krebsbach Arms, LLC
(512) 316-5288
[email protected]